Terms & Conditions

Airoc Ltd (“Airoc”). Registered in England and Wales No. 13311909. Registered address: 71-75 Shelton Street, Covent Garden, London. WC2H 9JQ.


Upon accessing the Airoc website, you are agreeing to comply with the Terms and Conditions of use. Placing an order online signifies your acknowledgment and acceptance of these Terms & Conditions.

Our acceptance of orders is subject to our sole discretion, but typically, we will confirm your order if the requested goods are available and your credit card is authorized for the transaction. Your card will be automatically charged at the time of placing your order. In the event that we are unable to fulfil your order for any reason, a full refund will be promptly issued.

The contractual relationship between Airoc (us) and you (the customer) becomes legally binding when we send you an invoice along with your goods. Ownership of the goods will be transferred to you upon successful delivery to the specified address and upon our receipt of the full payment for the goods. Until this condition is met, we retain title to the goods. We will promptly communicate with you if any issues arise.

The prices provided to you are those in effect at the time of your order. If there is any price adjustment, we will inform you via email before processing your order. We will confirm your order when we send you an invoice along with your goods.

While we make every effort to ensure that the images of our products on our website accurately represent the actual goods, there may be minor variations in colour and texture between the images and the physical products.

Gift vouchers

Airoc's gift vouchers, both electronic and physical, hold a validity period of one year from the date of purchase. You can get one online at Airoc-uk.com. Each voucher has a unique code and is redeemable for purchases made online at Airoc-uk.com. Please note that you cannot redeem your voucher at our gym, studio or retail partners. 

If the value of your gift voucher falls short of the total purchase amount, you will be required to make an additional payment to cover the difference. 

Conversely, if your gift voucher's value exceeds the total purchase amount, the remaining balance on the voucher can be applied to future purchases, in accordance with these terms and conditions.

Please note that the balance on the voucher cannot be refunded or exchanged for cash, and it cannot be used to acquire additional Airoc gift vouchers. Furthermore, lost, stolen, or damaged vouchers cannot be replaced.

For inquiries regarding your voucher balance, please contact us at connect@airoc-uk.com 

General sales & promotions

While enjoying sale events at Airoc, kindly note that no other offers or promotion codes can be applied. It's worth mentioning that the sale might not cover specific items. Please keep in mind that we cannot adjust pricing for past orders after the sale has ended. These conditions apply to items acquired within the sale period.

Additionally, we want to inform you that during our sale seasons, we are unable to offer next-day shipping services due to the increased order volume we're handling. You might experience minor delays in the shipping times for your online orders. We appreciate your understanding 😊

Bundle purchases

You can enjoy "Buy X, get Y off" offers. All you need to do is add the specified number of items to your shopping cart, and the discount will be applied to the lowest-priced item. This offer is exclusively valid for full-priced products and cannot be combined with any other promotions.

Please bear in mind that returns of items included in the bundle will impact the amount of your refund. For instance, if you decide to return one of the items from the bundle, your refund will be issued for the original item's cost minus the value of the discount offered at the time of your purchase.

International shipping (outside the UK)

Some countries charge duty and / or tax on orders that are imported from the UK if the value exceeds a certain amount.

Your Shipping Rate at checkout does not include any additional duty, tax or other charges. The courier company will communicate with you upon delivery any additional taxes or duty charges that need to be paid.

The relevant international shipping charge will show once you reach the checkout and have added your shipping address.

Unfortunately, we do not offer returns and/or exchanges on international goods shipped from the UK.

Returns & exchanges

We offer free returns in the UK. Simply add your details below HERE and we'll send you an email with your postage documents. Once you receive it, you can book a free collection, or take the parcel to your nearest Royal Mail drop-off location.

Please be aware that to be eligible for a refund, you will need to return items within 28 days of delivery. They would need to be unworn and still have their tags attached. A valid proof of purchase is needed for us to process a refund. It's important to note that items in a non-resellable condition cannot be accepted.

When sending items back to us, please ensure they are neatly folded and returned in their original packaging. 

If you'd like to proceed with your return, simply complete the form HERE.

Please note that we cannot offer an exchange service. Please return your original item for a refund and purchase the new item you'd like.

If you need any help, please get in touch here: contact us. We'll help any way that we can.

Discount codes

General discount code policy

None of our discount codes can be combined with any other, unless otherwise stated. The minimum order spend to activate a discount code is £25. Your discount will be applied at checkout when you enter your code.

Pre-launch discount code: "£10 off"

Thanks for signing up to support us so early! You'll be the first to get your hands on some incredible bamboo activewear. Please note that the minimum spend to activate the code is £25 and it cannot be combined with any other discount code. You'll still enjoy free shipping in the UK.

Promotion: "Free socks"

Ooh, lucky you - you've recieved a code for a free pair of bamboo training socks with every top or bottom ordered on our site! Here's how the offer works:

  • Add a pair of socks to your basket whilst shopping
  • Add the promo code at checkout - the price of the socks will be removed from your total.
  • One pair of socks per customer, per order.
  • There is a minimum order spend of £52 to activate the code.
  • You can't combine this offer with any other.
  • We've limited the offer to 20 pairs and reserve the right to remove or change the offer at any time.

Enjoy the socks :)

Brand influencer or ambassador

Please note that we are under no obligation to accept your application to become an Airoc Brand influencer or ambassador. This selection is entirely at our discretion. Airoc maintains the right to terminate the collaboration/ partnership with any brand influencer or ambassador, at any time, without any consequence or liability.