FAQs
We hope you can find the answer to your questions on this page. If not, feel free to get in touch with us. We'll help any way that we can.
Connect with us
Chat
This is the best way to get your questions answered. Click the Livechat function at the bottom of your screen and let's chat!
Call
Give us call between 09.00-21.00 GMT on +44 (0) 73 4169 9945.
Email
Want to drop us a line? No problem. Send your email to connect@airoc-uk.com and we promise to help in any way that we can.
Our team responds to emails from Monday-Friday between 09.00 - 16.00 GMT.
Where the magic happens
Cool things happen on our Social Media pages. Connect with us on Instagram, Pinterest, Facebook and other places (see links below). We promise that we're worthy of being your next 'follow'.
IG: https://www.instagram.com/airocbamboo/
Pinterest: https://www.pinterest.com/airoclondon/
Facebook: https://www.facebook.com/airoclondon/
Shipping
Do you offer free shipping?
Yes, we certainly do. We'll ship your goods to any address in the UK for free, as long as your total order is great than £25.
How long will it take to get my order?
We know there's nothing more frustrating than the thrill of placing an order, only to be left eagerly waiting for what feels like an eternity. We want you to have your new Airoc kit as soon as possible, that's why we'll always ship your order with the Express option.
That usually means overnight but please allow 1-3 business days for your order to arrive (you know how these things work ;)
Do you ship to the EU?
Not at the moment but if you'd like us to ship to your country, let us know by clicking HERE. We'll do our best to make it happen in the near future.
Do you ship to the rest of the world?
Not at the moment but if you'd like us to ship to your country, let us know by clicking HERE. We'll do our best to make it happen in the near future.
Refunds / Exchanges
How can I return my items?
If your new Airoc gear doesn’t blow your hair back, no problem. We offer free returns on all orders in the UK.
To be eligible for a refund, please return items within 28 days of delivery, ensuring they are unworn and still have their tags attached. A valid proof of purchase is needed for us to process a refund. It's important to note that items in a non-resellable condition cannot be accepted.
When sending items back to us, please ensure they are neatly folded and returned in their original packaging.
Please following this link to process your refund: return my goods.
Can I exchange my item?
We cannot offer an exchange service. Please return your original item for a refund and purchase the new item you'd like.
Collaborate with us
Want to be an Airoc athlete or ambassador?
Firstly, we're thrilled that you're reading this. It means that you either love our product range or are excited by our brand - hopefully both! If you would like to become an Airoc athlete or ambassador, or would like to learn more, then click HERE.
Product information
How do I care for my garments?
Please visit our 'Wash care' guide here.
Why is bamboo activewear better than polyester plastic?
The 30-second answer:
"Imagine activewear that's more comfortable than Egyptian cotton, but much stronger. With a smooth, lightweight, cloud-like feel, there's no comparison to the artificial, often abrasive texture of polyester. It's naturally breathable, providing excellent temperature regulation during your workout. When it comes to odours, natural fabrics don't harbour bacteria like polyester, so you can bid farewell to unpleasant smells. It also means that you'll get a longer life from your bamboo garment. And the cherry on top – your Airoc bamboo won't harm the environment when you're ready to part ways."
Terms & Conditions
Want to dive into the epic world of our 'Terms and Conditions'? Simply follow this link: terms and conditions.